Effective Date: May 1, 2025
Who we are
PRO-OP Eyewear Repair website address is: https://pro-op.com.
We can be reached by email at: info@pro-op.com.
We can be reached by phone or text at: (916) 635-2300
At PRO-OP we’re committed to protecting the privacy of our website visitors and customers. Read on to find out how we collect and use your personal information and how you can exercise your privacy rights.
How to contact us
If you have any questions about this Privacy Policy or would like to contact us about another matter, please use the following contact information:
email: info@pro-op.com
How we collect your personal data
This Privacy Policy applies to personal data collected by PRO-OP in the following ways:
- When you provide your contact details to us for a repair quote.
- When you agree to our SMS Opt-In.
- When you select our SMS Opt-Out.
The types of personal data we collect
- Full name
- Mailing address
- Phone number
Our products are not directed at children and we do not knowingly collect personal information from anyone under 16.
How we use your personal data
We may use your personal data for the following purposes:
To fulfill a query, request for services and/or to administer our services.
To maintain records of prospective, current and past customers.
To track your use of our websites and interaction with our Quote System.
Your rights concerning your personal data
You have the right to access, rectify or erase any personal data we may hold.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you would like to exercise any of these rights or are concerned about the manner in which we have collected and used your personal data, please contact us using this information:
email: info@pro-op.com
Notice to California Residents (CCPA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal data we collect and how we use it
- The right to request deletion of your personal data
- The right to opt out of the sale of your data (we do not sell data)
Where we store your personal data
We store and process your personal data at our offices in Sacramento, CA. PRO-OP stores personal data in a secure environment to prevent unauthorized access.
How we keep your personal data secure
PRO-OP takes the protection of your personal data seriously. PRO-OP may use external data service providers to process personal data on our behalf (e.g., shipping & billing). When doing so we have agreements in place to protect the data. Any data transfers to external service providers are conducted by secure means.
Sharing and storing of your personal data
We will not share, sell or rent your information with third parties to use for marketing purposes under any circumstance. If required by law, we may release your personal data.
- PRO-OP retains your data indefinitely, which helps us reference previous repairs for warranty information or applying discounts for loyalty rewards.
- Your contact information is saved on repair work order forms if you have had a repair completed by us, which is kept for administrative, legal, or security purposes.
- PRO-OP does not keep your payment information once it has been successfully used for payment processing, as it is destroyed upon confirmation of payment received for the repair.
- SMS consent is not shared with third parties for marketing purposes
Log files
In common with other websites, log files are stored on the web server saving details such as the visitor’s browser type, referring page, and time of visit. Cookies may be used to remember visitor preferences when interacting with the website.
External links
Please be aware that if you use a link to go from our website to another website, or you request a service from a third party, this Privacy Policy will no longer apply. Your browsing and interaction on any other website are subject to that website’s rules and policies.
Cookie Policy
To make this site work properly, we sometimes place small data files called cookies on your device. Most other websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How do we use cookies?
A number of our pages use cookies to remember:
- Your display preferences, such as contrast color settings or font size
- If you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again)
- If you have agreed (or not) to our use of cookies on this site
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
How to control cookies
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site, and some services and functionalities may not work.